Amazing SPAce Day Spa
Appointments please call
Medway:01634 847777

Privacy Policy

New privacy laws have been implemented by the Information Commissioners Office which requires us to notify you of the information we hold about you.


This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We take privacy very seriously here at Amazing SPAce and we will always manage your details responsibly and take great care to keep them safe and secure.


Our insurers require that we request and store information about you to ensure we can safely perform our treatments.  Any information you provide us with is safely added to our pin protected software in the Spa and is encrypted and backed up to the Salon cloud.  Paper consultation forms are securely disposed of once your information has been added to our software system. We only ever use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose.


We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred nail polish colours, treatment or product likes or dislikes and favourite therapist requests.


We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the service we are providing we may be required to ask questions related to your medical history. Examples of medical data may be allergies, pregnancy, injuries or medical conditions that may impact our service.


We will contact you via phone, email or SMS to confirm appointments cancellations and to remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.


After visiting us we may very occasionally send you an email asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.


Very occasionally, certainly no more than 4 times per year, we may email you with details of a special event or promotion we are planning.  Of course, you may opt out of receiving marketing material at any time.
We use Salon Iris software solutions within our business to provide the services listed above. Salon Iris software solutions store and process data outside our business premise.


The UK government revised the Privacy and Electronic Communications Regulations, which came into force in the UK on 26 May 2012, to address new EU requirements. The Regulations make clear that UK businesses and organisations running websites in the UK need to get consent from visitors to their websites in order to store cookies on users’ computers.


We may use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


At any time, you may request a copy of information we have recorded about you. As a matter of course, we will delete your identifiable information if you have not undertaken business with us for 42 months. If you would like a copy of the information that we currently hold on you, please make a written request to:


Andrea Kingsley Smith
Amazing Space Day Spa
99 High Street, Rochester
Kent, ME1 1LX

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